Frequently Asked Questions
Everything you need to know before you hit the waves or the slopes.
How do I choose the right board size for my height and weight?
Each product page includes a detailed size chart specifically calibrated for that board's buoyancy and flex. Generally, beginners should opt for more volume, while experienced riders may prefer a shorter, more technical board.
What is your shipping policy for oversized equipment?
We offer specialized freight shipping for all hardboards to ensure they arrive dent-free. Standard shipping takes 5-7 business days, and all boards are double-wrapped in protective foam and heavy-duty cardboard.
Can I return a board if I’ve already used it in the water?
To maintain our quality standards, we only accept returns on boards in brand-new, unused condition with original packaging within 30 days. If you experience a manufacturing defect, please refer to our Lifetime Warranty policy.
Do you offer international shipping?
Yes, we ship to over 50 countries. International rates and customs duties are calculated at checkout based on your location and the dimensions of the board.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer interest-free financing options through Affirm so you can gear up now and pay over time.
How should I maintain my board to ensure it lasts?
Always rinse your board with fresh water after use, keep it out of direct sunlight when storing, and repair any dings or cracks immediately to prevent water absorption into the core.